Last Updated: Apr 01, 2026

Welcome to the website of AFaaQ Integrated Solution (“Company”, “we”, “our”, or “us”).
We are an Information Technology (IT) company providing technology services, software solutions, consulting, digital transformation, ERP implementation, cloud services, technical support, and related business services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or use our website and services.

We are committed to protecting your privacy in accordance with applicable laws and regulations in the Arab Republic of Egypt, including relevant provisions of the Egyptian Personal Data Protection Law No. 151 of 2020 and other applicable legal requirements.

1. Who We Are

AFaaQ Integrated Solution is an IT services and solutions provider operating in Egypt and serving customers locally and internationally.

If you have any questions regarding this Privacy Policy or your personal data, you may contact us through:

Company Name: AFaaQ Integrated Solution Email: afaaq@afaaq-mea.com Phone: +20 10 1770 7020 Website: www.afaaq-mea.com

2. Information We Collect

We may collect and process the following categories of information:

2.1. Information You Provide Directly

When you contact us, submit a form, register for services, request support, subscribe to newsletters, or communicate with us, we may collect:

Full name Company name Email address Phone number Job title Country/location Message content Any other information voluntarily provided

2.2. Technical and Usage Information

When you access our website, certain technical information may be collected automatically, including:

IP address Browser type and version Operating system Device information Referral source Website usage data Pages visited and interaction history Date and time of access

This information helps us improve website performance, security, and user experience.

3. Comments

When visitors leave comments on our website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam and unauthorized activity.

An anonymized string created from your email address (also called a hash) may be shared with the Gravatar service to determine whether you use it. After approval of your comment, your profile picture may become publicly visible within the context of your comment.

For more information about Gravatar privacy practices, please visit:
Automattic Privacy Policy

We reserve the right to moderate, edit, or remove comments that contain inappropriate, unlawful, offensive, or spam content.

4. Media Uploads

If you upload images or files to our website, you should avoid uploading files containing embedded location data (EXIF GPS). Visitors to the website may be able to download and extract such information from uploaded media.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, analytics, security, and user experience.

5.1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

5.2. How We Use Cookies

We may use cookies to:

Remember your preferences Maintain login sessions Improve website functionality Analyze website traffic and usage Enhance security Support marketing and communication activities

5.3. Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies for convenience. These cookies may remain for up to one year.

5.4. Login Cookies

If you visit our login page, a temporary cookie may be created to determine whether your browser accepts cookies. This cookie does not contain personal data and is removed when you close your browser.

When you log in, cookies may also store login information and screen preferences. Login cookies generally remain for two days unless “Remember Me” is selected, in which case they may remain for up to two weeks.

5.5. Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may affect some website functionality.

6. Embedded Content from Other Websites

Articles or pages on this website may include embedded content such as videos, images, maps, documents, or social media feeds.

Embedded content from third-party websites behaves in the same manner as if you visited those websites directly. These external websites may collect your data, use cookies, implement tracking technologies, and monitor your interactions.

We are not responsible for the privacy practices of third-party websites.

7. How We Use Your Information

We may use your personal information for purposes including:

Providing our services Responding to inquiries and support requests Managing customer relationships Sending service-related communications Improving website performance and security Conducting analytics and reporting Preventing fraud, abuse, or unauthorized access Complying with legal and regulatory obligations Marketing our products and services (where permitted)

We will only process personal data where there is a lawful basis for doing so.

8. Who We Share Your Data With

We do not sell or rent your personal information to third parties.

We may share your data with:

Hosting and cloud service providers Technical support providers Email and communication service providers Payment or invoicing providers (if applicable) Legal, regulatory, or governmental authorities where required by law Security and anti-spam service providers

If you request a password reset, your IP address may be included in the reset email for security purposes.

All third-party service providers are expected to maintain appropriate security and confidentiality measures.

9. International Data Transfers

Some of our technology providers or hosting infrastructure may be located outside Egypt. By using our services, you acknowledge that your data may be transferred and processed in countries that may have different data protection laws.

We take reasonable steps to ensure that appropriate safeguards are implemented to protect your data.

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, security, and operational requirements.

Comments and related metadata may be retained indefinitely. User profile information may remain stored while accounts are active. Administrative and technical logs may be retained for security and compliance purposes.

When data is no longer required, we will securely delete or anonymize it where reasonably practicable.

11. Your Rights

Subject to applicable laws and regulations, you may have the right to:

Request access to your personal data Request correction of inaccurate information Request deletion of personal data Object to certain types of processing Request restriction of processing Withdraw consent where processing is based on consent Request a copy of your personal data

To exercise any of these rights, please contact us using the contact details provided in this policy.

Please note that certain information may be retained where required for legal, administrative, security, or legitimate business purposes.

12. Data Security

We implement reasonable technical, administrative, and organizational security measures to protect your personal data against:

Unauthorized access Alteration Disclosure Misuse Loss or destruction

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website and services are not intended for children under the age of 18 without parental or legal guardian supervision.

We do not knowingly collect personal data from minors in violation of applicable laws.

14. Third-Party Links

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of third-party websites before providing any personal information.

15. Automated Spam Detection

Visitor comments and website activity may be checked through automated spam detection and security services to help protect our website and users.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technical changes.

Any updates will be published on this page with the updated effective date.

We encourage users to review this policy regularly.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

AFaaQ Integrated Solutions afaaq@afaaq-mea.com +20 10 1770 7020 www.afaaq-mea.com

Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.